General Information

Q: Do your freeze-dried candies contain common allergens?
A: We list any known allergens on each bag, so please check the label before enjoying our treats.

Q: How long do freeze-dried candies last?
A: Thanks to the freeze-drying process, which removes 98–99% of moisture, our candy can last up to 25 years if stored in a cool, dry place with minimal exposure to air.

Q: What’s the story behind Double Trouble Candy Company?
A: We’re a family-run venture launched by two young entrepreneurs who share a passion for creating unique, crunchy candy experiences. From humble driveway beginnings to a growing local business, it’s our mission to bring you fresh, fun treats with a personal touch.

Products & Custom Orders

Q: What types of freeze-dried candies do you offer?
A: We carry a variety of freeze-dried sweets—classic favorites with a crispy twist! Keep an eye on our menu for the latest flavors.

Q: Can I place a custom order?
A: Absolutely! If you have a special request, we’ll do our best to make it happen. We have about 675 square inches of tray space per batch, and our lead time can be up to one week depending on availability. Feel free to contact us for more details.

Q: Are specific flavors always available?
A: Our lineup may vary based on inventory and popular demand. If there’s a flavor you’re craving, just ask—we might have it on hand or be able to whip it up for you!

Shipping & Delivery

Q: Where do you deliver?
A: We currently offer local delivery in the Oak Park–Northwoods, Alamo Heights, Terrell Hills, and Terrell Heights neighborhoods of San Antonio.

Q: Do you ship nationwide?
A: We’re working on offering nationwide shipping and exploring the most cost-effective ways to get our treats to you. Stay tuned for updates!

Freshness & Quality

Q: How do you ensure the quality of your freeze-dried treats?
A: The freeze-drying process removes most of the moisture, keeping our candies fresh for an extended period. We also carefully package them to maintain flavor and crispness.

Payment & Policies

Q: Which payment methods do you accept?
A: We accept all major credit cards, Apple Pay, Klarna, and Link for a smooth checkout experience.

Q: What is your return or refund policy?
A: We stand behind our products! If you’re not completely satisfied, contact us within 14 days of receiving your order. We’ll work with you to make it right—whether that’s a replacement, store credit, or a refund.

Miscellaneous

Q: Why does freeze-drying time vary for different candies?
A: Freeze-drying, also known as lyophilization, involves freezing the candy and using a vacuum to remove moisture. The time depends on moisture content, candy composition, and temperature settings. High-moisture fruits or softer candies generally take longer than drier ones.

Q: How can I contact you with more questions?
A: We’re happy to help! Reach out via our website’s contact form or email us at hello@doubletroublecandyco.com, and we’ll respond as soon as possible.

Still have questions?

Feel free to get in touch—we love hearing from fellow candy enthusiasts and will do our best to assist you!